How it works
Our Process
Four steps. You always know what happens next, what it costs, and when money changes hands.
- 01
Consultation & site visit
You tell us what floor you want and where. We come look at the actual space before anyone talks about price.
- Send the quote request form with the type of flooring, rough scope, and timeline. Attach up to 8 photos if you have them — wide shots of each room and close-ups of anything that concerns you.
- We reply, usually within one business day, to set up a site visit. The visit and the written estimate are free, with no obligation.
- On site we measure every room, check the slab or subfloor for flatness and moisture, look at doorways and transitions, and ask how the space is used day to day. Existing conditions drive the price more than square footage does.
- We are based in Cary, NC and take work across all of North Carolina. Your ZIP code is checked when you submit — requests from outside that area still reach us and still get an answer.
- 02
Written quote & scheduling
A fixed-price written estimate with a real start date, a deposit that holds it, and milestones tied to finished work.
- Within a few business days you get a written, fixed-price estimate broken into labor, materials, floor prep, and disposal, with a stated dollar allowance for any product you have not chosen yet. Estimates are good for thirty days.
- A deposit is due when you accept. It reserves your slot on the calendar and pays for the first material order — the amount is printed on the estimate, and nothing is ordered or scheduled until it clears.
- The rest is split into milestone payments tied to completed stages — old flooring removed, floor prep complete, new floor installed. Each one is invoiced in your client portal only after that stage is actually finished, so you never pay ahead of the work.
- You pay from the portal through Stripe's hosted checkout. Stripe handles the card; we never see or store your card number. Your signed contract, schedule, and every invoice live in the portal from this point forward.
- 03
The installation
Our own crew, a protected site, and a written change order for anything that was not in the original scope.
- Protection for the finishes we are not replacing and dust containment go in before the old floor comes up. The site is swept and tools are stowed every evening, and hauling away the old flooring is ours to arrange.
- Timothy, our Head Foreman, runs the crew and is your point of contact on site. You know the day before who is arriving and when — nobody turns up unannounced.
- Before the new floor goes down, the slab or subfloor is tested for moisture and brought flat — grinding, old adhesive removal, patching, and self-leveling as needed. Materials get the acclimation time the product calls for, and transitions are set at every doorway.
- Anything uncovered once the old floor is up — a damaged subfloor, adhesive that will not come up cleanly, a slab that needs more leveling — becomes a written change order with its own price and schedule impact, sent to the portal for your approval. We keep working elsewhere until you approve or decline it.
- Progress photos and the current schedule stay updated in the portal, so you can see where the job stands without having to ask.
- 04
Final walkthrough
We walk the finished work together, fix the punch list, then hand over the warranty and the documentation.
- We walk every room with you and write a punch list of everything that is not right — a loose transition strip, a visible seam, a door that needs trimming to clear the new floor. Nothing is closed out until that list is done.
- The final invoice reconciles any allowance you came in over or under and settles approved change orders. It is issued through the portal like every other payment.
- The workmanship warranty starts the day of this walkthrough and runs for the period stated in your contract. After 10+ years, Saint Works would rather come back and fix something than argue about it.
- You keep the portal after the job closes, with your contract, change orders, invoices, manufacturer warranty documents, and care notes for your new floor — cleaning instructions, grout sealing schedules — all in one place.
Payments
How money works
No surprises, and nothing paid before it is earned.
Work is billed against milestones you agree to in writing before the job starts. A deposit secures your slot and covers material ordering; the remaining milestones are tied to visible progress — old flooring removed, floor prep complete, new floor installed and the final walkthrough signed.
Each milestone becomes payable in your client portal when it is reached. You get an email, open the invoice, and pay by card or Apple Pay through Stripe’s hosted checkout. Saint Works never sees or stores your card details — they go directly to Stripe, and our systems only ever learn that a payment succeeded.
Financing available. Approved financing is available on qualifying projects, so a new floor can go in without the full cost up front. Ask when you request your estimate and we will walk you through the options alongside the written quote.
Ready for step one?
Tell us about the space. Send photos, describe the floor you have and the one you want, and we'll come back with a straight answer — usually within one business day.
Financing available
Or call (919) 771-8247 — we answer.