Question 1

How do I get a quote?

Accepted Answer

Start with the quote request form on this site. It walks through the type of flooring, the rough size of the space, your budget range, and when you would like to start. Once it comes in we reply, usually within one business day, to set up a site visit. We do not price a floor sight unseen, because what is underneath matters as much as the size of the room.

Question 2

What types of flooring do you install?

Accepted Answer

Flooring is all we do: carpet and carpet tile, luxury vinyl plank and tile, hardwood, engineered and laminate, tile flooring, rubber and athletic flooring, and the floor prep and leveling that goes under all of them. We take commercial and residential work. If you are not sure which floor suits the space, that is part of what the site visit is for.

Question 3

Is the consultation free?

Accepted Answer

Yes. The site visit, the measurements we take, and the written estimate that follows are all free and carry no obligation. If something about the existing floor or slab means it cannot be priced honestly until the old material comes up, we will tell you that at the visit and show how the estimate handles it.

Question 4

What areas do you serve?

Accepted Answer

We are based in Cary, NC and take commercial and residential flooring work across all of North Carolina. The quote form checks your ZIP code as you fill it out. If you are outside North Carolina we still read the request and reply, because we would rather tell you yes or no directly than leave you waiting.

Question 5

Can I send photos of the space?

Accepted Answer

Please do. The quote form accepts up to 8 photos at 10MB each, in JPEG, PNG, WebP, or HEIC. Wide shots of each room plus close-ups of anything that worries you — a soft spot, lifting tiles, old carpet glue, a crack in the slab, an awkward doorway transition — let us come to the site visit already knowing what to look for.

Question 6

What should I have ready before the site visit?

Accepted Answer

Clear access to the rooms and a rough idea of the floor you want, even if it is only a photo or a sample. For a commercial space, tell us the building's hours and any rules about when work can happen. If more than one person will be deciding, have them there; changing direction after the estimate is signed costs more than deciding together up front.

Question 7

Do you take small jobs, or only large commercial floors?

Accepted Answer

Both. We install a single bedroom or hallway as well as office floors, libraries, and large training rooms. Smaller jobs are scheduled around larger ones, so the lead time on a one-day job is sometimes longer than you would expect — we will give you a real date rather than a hopeful one.

Question 8

How is a project priced?

Accepted Answer

Every estimate is fixed-price against a written scope, not an hourly rate. We price labor, materials, floor prep, and disposal as separate lines so you can see where the money goes and swap a material without re-pricing the whole job. If you have not chosen the exact product yet, it is listed as an allowance at a stated dollar amount and reconciled at the end.

Question 9

How much is the deposit?

Accepted Answer

The deposit is due when you accept the estimate and it reserves your spot on the schedule and covers the first material order. The exact amount is printed on your estimate before you sign anything. Work does not begin until the deposit clears, and the date we hold for you is the date we quoted.

Question 10

What are milestone payments?

Accepted Answer

The balance after the deposit is split into milestones tied to verifiable stages of the job — old flooring removed, floor prep complete, new floor installed, and so on. Each milestone appears in your client portal as an invoice only once that stage is actually done. You are never paying ahead of the work.

Question 11

How do I pay, and do you store my card?

Accepted Answer

You pay from the client portal, which sends you to Stripe's hosted checkout to enter your card. Stripe processes and stores the card details; we never see, collect, or store your full card number, CVC, or expiry. All we receive back is a confirmation and the last four digits so you can tell your payment methods apart.

Question 12

What happens if the scope changes mid-project?

Accepted Answer

Nothing changes on a handshake. Any addition, substitution, or hidden condition we uncover — a damaged subfloor, old adhesive that will not come up cleanly, a slab that needs more leveling than expected — becomes a written change order with its own price and schedule impact, and it goes to your portal for approval. We stop on that item and keep working elsewhere until you approve or decline it.

Question 13

Do you ask for full payment up front?

Accepted Answer

No, and you should be wary of any contractor who does. A deposit plus milestones tied to completed stages protects you as much as it protects us. If a job is small enough to finish in a day, we simply invoice once on completion.

Question 14

How long will my floor take?

Accepted Answer

A single room is usually one to three days. Larger and commercial floors depend on the square footage, the prep the floor needs, and when the space is free to work in. Moisture testing, leveling compound, adhesive cure times, and acclimation can add days before the new floor goes down, and the schedule accounts for them. Your estimate carries a start date and a working duration, and the portal timeline updates if either moves.

Question 15

Do you test for moisture and check the subfloor?

Accepted Answer

Yes, before any floor goes down. Concrete slabs are checked for moisture, because too much of it can break down adhesives and ruin a glue-down floor. We check flatness and correct high and low spots by grinding, patching, or self-leveling, and we remove old adhesive that would show through the new floor. Wood, laminate, and vinyl plank get the acclimation time the product calls for.

Question 16

Can you install over my existing floor?

Accepted Answer

Sometimes. A floating floor can often go over a sound, flat existing floor, and carpet runners can be laid over hardwood. Glue-down products and tile usually need the old floor removed and the subfloor prepared. We decide at the site visit after checking what is underneath, and the estimate says which approach we are taking and why.

Question 17

Who will actually be on site?

Accepted Answer

Our own crew, run by Timothy, our Head Foreman. We do not hand your floor to a subcontractor. We tell you the day before who is coming and when. Nobody shows up unannounced.

Question 18

Can you work in an occupied office, school, or building?

Accepted Answer

Yes. Our regular hours are Monday to Friday, 9am to 5pm, and weekend work can be booked by appointment. When you request your quote, tell us how the space is used and what has to stay open. At the site visit we work out the phasing with you — which rooms go first and which stay in use — and it goes into the written schedule.

Question 19

Do you move furniture?

Accepted Answer

Tell us what is in the rooms when you request your quote. Who moves the furniture, and when, is agreed at the site visit and written into the estimate, so nobody arrives on install day to a room that was supposed to be empty.

Question 20

How do you handle dust, noise, and cleanup?

Accepted Answer

We protect the floors and finishes we are not replacing along the path to the work area, and we contain the dust before grinding or old adhesive removal starts. The site is swept and tools are stowed at the end of every day, not just at the end of the job. Old flooring and offcuts are hauled away, and disposal is already in your estimate.

Question 21

What does your workmanship warranty cover?

Accepted Answer

Our installation and craftsmanship are warranted for a fixed period stated on your contract, starting the day of the final walkthrough. If a seam opens, a tile lifts, or a board cups because of how we installed it, we come back and fix it at no charge. Normal wear, movement from seasonal humidity, and damage from later work by others are not covered.

Question 22

What about warranties on the materials themselves?

Accepted Answer

Materials carry the manufacturer's own warranty, which is separate from ours and usually longer. We register the products that require registration and hand you the documentation at the final walkthrough. If a manufacturer defect shows up later, we will help you file the claim even after our workmanship period has ended.

Question 23

Are you licensed and bonded?

Accepted Answer

Yes. Saint Works is licensed and bonded, and our license and bond numbers appear on every written estimate and contract we issue. You are welcome to verify them with the state board before you sign. After 10+ years we expect customers to check, and we would rather you did.

Question 24

What if something gets damaged during the work?

Accepted Answer

We carry liability coverage and our crew is covered by workers' compensation, so an injury or accident on your property is not your financial problem. Tell the foreman on site as soon as you notice anything. We document it, repair or replace it, and note it on the job record rather than quietly patching over it.

Question 25

How do I reach you after the job is finished?

Accepted Answer

Your client portal stays open after the final walkthrough with your contract, change orders, invoices, and warranty documents in one place. You can also call (919) 771-8247 or write to timothy@saintwb.com. Warranty calls go to the foreman who ran your job.

Question 26

Do you offer financing?

Accepted Answer

Yes. Approved financing is available on qualifying projects, so a new floor can go in without the full cost up front. Ask when you request your estimate and we will walk you through the options alongside the written quote — you will see the total, the milestone schedule, and what financing changes about it before you commit to anything.

Question 27

When can you come out to look at the job?

Accepted Answer

We are on site or reachable Monday to Friday, 9am to 5pm. Weekends are by appointment only — if a Saturday or Sunday is the only time that works for you, say so when you send your request and we will book it in rather than turn you away.

Frequently Asked Questions

Getting started

Pricing & payment

Process

Warranty & insurance

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